Refund policy

Last updated: January 30, 2026

1. 15-Day Return Window & RMA Requirement

You have 15 calendar days from the date of delivery to initiate a return.

• Return requests made after 15 days will not be accepted.

• Important: All returns require a Return Merchandise Authorization (RMA) number. You must contact us at info@hyperdolly.com to receive your RMA number and specific instructions on where to send your package before shipping any items back. Packages sent without an RMA number may be rejected.

2. Condition Requirements

The gear must be returned in "Like-New" condition. This includes:

• Original Packaging: All boxes, internal foam, and plastic sleeves must be intact.

• Accessories: All cables, straps, and manuals must be included.

3. Shipping and Insurance

The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance for the full value of the gear. Hyperdolly is not responsible for items lost or damaged during return transit.

4. Inspections & Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@hyperdolly.com.

5. International Returns

For clients outside of the United States, the buyer is responsible for all return shipping costs, insurance, and brokerage fees. Any duties or taxes paid at the time of import are non-refundable.

Questions? If any questions arise regarding this policy or your specific order, please contact us at info@hyperdolly.com.